I was ultimately satisfied with the…
I was ultimately satisfied with the quality of work completed by Jason Goldberg—the installation was clean, tidy, and met a good standard. However, the initial process of obtaining an accurate and fair quote was protracted and frustrating. As a Motability customer, I encountered significant challenges, including duplicated charges described in different terms and an excessive mark-up on equipment. I was also informed that I could not supply my own equipment and would be required to pay for both labour and materials. It was only after raising a formal complaint through Motability that the quote was revised to fairly reflect the actual scope of work required. This resolution was disappointing in that it required escalation, especially given that, as a Motability customer, I had no flexibility to seek alternative suppliers and felt backed into a corner. Despite these early difficulties, I am pleased that the matter was eventually resolved, and the work completed to a satisfactory standard.