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Sam in Customer Services is worth 5 stars
Unfortunately the product I received was not to the standard and specification I expected per the website images and description so I wouldn't give any stars for that, however the customer service I received from Sam was exemplary. She responded quickly to each of my emails whilst she tried to find a solution to the problem and she was courteous throughout the process. In the end I had to reject the product and Sam issued a full refund immediately. Customer service such as this is sadly becoming a rare commodity so when people like Sam do such a good job trying to help, it really stands out. She is most definitely an asset to the company.