RIGHTIO
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This company lacks professional integrity and quality!
If I could give no stars, I would. Rightio attended our call out repair, which led to follow-up appointments. They were sub-contracted through a boiler service plan that we have and they were making too many errors to list in full detail. They also failed to be honest. Their service report contained images of another customer's boiler, we were quoted for parts and labour that was not required, they seemed in a hurry to move to the next job and were guessing what the boiler issue may be, even saying that a PCB board may need replacing, then I pointed to the connection that I could see that was clearly not connected. They realised that they made a mistake due to lack of diligence. Their poor work led to my service plan being removed at no fault of my own, nearly accepting almost £400 worth of work, which was not required or ultimately seeking an expensive quote for a new gas boiler, which would of not been required. The Gas Engineer failed to spot that the real fault was a electrical pump connection, which was separate from the gas boiler. If I can give any new customers advice, it would be find an alternative plumbing service. Rightio, before you ask, I do not wish to speak with your customer service, as my time and patience has been exhausted.