Tomato Energy
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Supplier to The Student Energy Group
They're the supplier to The Student Energy Group and should be aware of the issues this company is causing to customers using your name (energy) if you're going to supply them. We’ve had ongoing issues with this company throughout the year, and despite my efforts to avoid leaving a negative review, their recent email response offered no meaningful support. Key Issues: 1. Misleading Gas Charges at Move-In Before we even moved into the property (July 2024), we were repeatedly told we owed money for gas — even though we were on a top-up meter with another supplier (Ovo). It took multiple phone calls to resolve this, and only after significant push back did they admit we didn’t owe anything. This created a great deal of stress during our move, especially as I was receiving multiple emails a day pressuring me to sign a contract for a service they weren’t providing. Big thanks to the Scottish Gas sales guy that pointed us to this issue. 2. Faulty App & Poor Communication Their app has never worked for uploading meter readings. Despite raising this in every email, nothing has been done to fix the issue. I strongly advise anyone using this company to keep detailed email records, as you cannot rely on the app to track or submit information accurately. 3. Overcharging Despite Using Less Than the Allowance Our monthly payment was £72.67 for an allowance of 2,500 kWh. We only used 2,366 kWh (below both our allowance and the UK average of 2,546 kWh), yet they’re now demanding £917.13 — claiming we’ve only paid £733.97, when our records and their own app show £775.89 paid since August 2024. There’s no clear justification for the additional £183.16 they’re trying to charge. Their response was vague and unhelpful, simply suggesting we "double check" and take no further action if everything "looks correct." Final Thoughts- I initially stayed with them because they branded themselves as a green energy company and other reviews showed that they block requests to change companies, but I now regret the decision. If you’re moving or renting, always ask who the supplier is. This was a rookie mistake on our part, and one we won’t repeat.