Mint Mobile
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DO NOT BUY A PHONE FROM MINT
I've used mint since 2021 and like the phone service. it's decent and most what i like is how affordable the plans are. I broke my phone not too long ago and decided to buy a new one, this time directly from mint mobile's online store - something I haven't done before. i regret this decision so much. for starters, it says on the website that order processing takes 24-48 hours. i ordered on a tuesday before 1pm PT, so there should be no hiccups. 120+ hours later and no tracking information to indicate my order had been processed. i contact customer support numerous times and still no update(mind you i paid for the 1-4 day shipping). 5 days later and still no phone and not even a tracking number, so i call to cancel and get a refund, and instead go to a local store to buy a phone in person. they sent an email confirming my cancelation request and then 2 days later they email me telling me the phone has been shipped??? WHY? I already confirmed with them I want to cancel and get my refund. now they tell me i have to wait for the phone to arrive and ship it back if i want my refund. I DID NOT TELL THEM TO CONTINUE WITH THE ORDER YET THEY DECIDED TO ANYWAY. now they state I have to wait up to 10 business days AFTER RECEIVING THE RETURN for them to process it for a refund. all they have done was lie up to this point so i have no reason to believe the refund process will take 10 business days(plus however amount of days for the phone to arrive back to them), it will likely take longer. i then find out that they don't even get their phones directly from the manufacturer, so for all anyone knows you could be getting some refurbished garbage or a device from some shady untrustworthy source. learn from my mistake, if you want mints service then just get their service but DO NOT BUY A PHONE FROM MINT MOBILE. instead buy from another source, preferably in person or direct from the manufacturer. Im struggling financially, part of why i use mint and now they are prolonging my struggle by forcing me to wait more than a month to get my money back. so 1 star just because i like the service, but minus 4 stars for all the pain and hardship they have caused me. they do not care about their customers at all. you're just a dollar sign to them and that's it.