Celebrity Cruises
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Sharks....
I used to regard Celebrity as a premium, upmarket sort of undertaking, how one's view has changed. I am currently booked with these guys but on account of the Coronovirus thing need to cancel. The booking terms agreed at the time of reservation noted any cancellation request made prior to 90 days of sail date would not attract a cost.... Now, well within that date and on making a reasonable request to cancel I'm getting the biggest runaround ever. All sorts of nonsense about amended terms, no cancellations without charge, cruise credit (as good will gesture) and every other sort of sharp practice and excuse imaginable... All's I want is to cancel and get a refund as is my right. 'Tell you what, I've travelled with Celebrity a fair bit but I won't be giving them more business onwards..... What's wrong with these companies??? 'Happy to take your money, not so happy to do the right thing if it means giving it back to you. Unethical really....