YO
Yorkshire Water
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Very long wait on two occasions but agent helpful on both occasions.
Very long waiting time listening to poor quality brass band. Once answered, agent helpful, but unable to forward my call to resolve request so now I have unscheduled callback and likelihood of repeat of long wait. -updated 27/3- apparently you are reaching out to me via Trustpilot, but you asked for customer number when soliciting feedback, so why not reach out to me directly? I will be happy to add to my review once issue is resolved. -updated 3/4/25- didn't have any direct response. Called again and waited around 30 minutes to get an answer. Agent was very polite and helpful throughout and able to conclude the appointment booking this time. Rating changed from 2 to 4 stars.