Routes Car Rental
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DO NOT RENT FROM THIS COMPANY
DO NOT RENT FROM THIS COMPANY – IT IS A SCAM. I HAD TO FIGHT TO GET BACK MY $250 USD SECURITY DEPOSIT. At pickup, the agent told me that I had to purchase insurance through the rental company for $155 USD (on top of the rental fee that I had already paid), as my personal insurance carrier was not recognized by Routes. I was also charged a $250 security deposit at this time, and was told by the agent that the deposit would be refunded to my credit card within 30 business days. I signed a contract that confirmed that my security hold would be release within 30 days of the end of the rental. Inside the location was chaos – overcrowded, and a long, slow lineup, with one agent handling the rentals while several other agents sat behind the desk not assisting customers. The entire pick-up process took approximately one hour, After the rental ended, they did NOT release my security deposit within 30 business days, as the contract required them to. I called them 4 times, emailed them 7 times - each time, I was either given the run around or ignored. They finally processed my refund when I told them I would be reporting them to the police for fraud. Based on other online reviews of this company, and their terrible business practices and customer service, I do not have any reason to believe that they acted in good faith at any point during this process. I STRONGLY RECOMMEND THAT ANYONE WHO IS LOOKING TO BOOK WITH THEM SHOULD BOOK ELSEWHERE.