Riviera Travel
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Recent European River Cruise
Thoroughly enjoyed my recent river cruise, all excursions were very interesting with informative guides. Each and every one of the crew (not direct employees of Riviera, but responsible for MS Oscar Wilde) was efficient, eager to please and be helpful. Cabin was lovely. Food delicious. My reason for giving only three stars was that the Riviera Cruise Director was less than helpful when there was an issue with our return flight to the UK - basically left people to sort it out themselves rather than take responsibility and assist with the arrangements. She also displayed a lack of empathy with some guests when they got separated from a group during one of the city walking tours. We had expected better from Riviera.