Ancestry.com
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Ancestry.com staff are rude beyond words!
I signed up for a 4 month trial of Ancestry.com. Immediately I began looking for any relatives in UK with my surname. I did not expect to have to give the county in England where they lived. That was what I was trying to find out. No matter how I tried, unless I entered a County, I could not go any further. I entered.my mother’s surname and found her listed, as well as her mother, my maternal grandmother. But as Ancestry.com were blocking my search, I ost all interest, and sent an email, letting them know that I would not be continuing my membership beyond the 4 month trial. Here is a copy of a 2nd email, reminding them that I wished to cancel my membership, sent 15-4-2025. Below that is the confirmation of payment, from Ancestry “This is to say that I wish to cancel my membership as soon as the 4 month introductory period is over. I have been bitterly disappointed. I expected more than I thought I could do. I was under the impression that I could just enter a surname, and all results would show for it, no matter which country it came from. I did not expect that I had to enter not just the country for my search, e.g. England - but also which county in England. How on earth would I be expected to know that? That’s ridiculous! For what I had paid I was expecting any ancestor of my family surname (which is unique), to show - wherever they might have come from, or presently living in the world. Please just cancel my membership and I will not give a one star rating review on TrustPilot.” On 9 Feb 2025, at 16:31, Ancestry wrote: Here are the details of your recent purchase. Ancestry Thanks for your order. You’re ready to go. Start uncovering your family story with your Ancestry® Worldwide Membership. Start explorin Your family history journey Order Number: 50******* Worldwide Membership £5.83 Tax £1.17 Total £7.00 Get the app Try our app, available on iOS and Android Need help? Try these quick links to our Support Centre. Ancestry Account AncestryDNA Search & Records Family Trees Stay in the know. Sign up for our emails here. To ensure uninterrupted service, your membership will automatically renew on 09/03/2025 at £7.00 (plus applicable taxes) and will continue to renew every month for 3 months at £7.00 (plus applicable taxes). Your membership will automatically renew at the end of the 4-month period and at that time you will be charged £19.99 (plus applicable taxes) every one month until you cancel.” It added that I had to cancel within 2days of renewal. Well, here we are, 20-5-2025, and I received this email from them today. “On 20 May 2025, at 11:17, Ancestry wrote: Ancestry Thank you for being an Ancestry® member! this is a reminder that your monthly Worldwide Membership subscription will automatically renew on 09 June 2025 for GBP19.99. It will continue to renew every month at our standard price for your chosen membership until you cancel. If you don’t want to renew, you need to cancel at least two days before your renewal date. To continue enjoying the benefits of your Ancestry® membership, make sure your account is up to date. You can make changes to or cancel your membership on your Account Settings page.* *See our Renewal and Cancellation Terms for more details.” Obviously, I have cancelled my membership. But as I had already informed them twice previously that it was my intention of not continuing past the 4 month trial period, I cannot trust them NOT to take the £19.99 from my bank account. I cannot give my opinion of Ancestry, because it is unprintable. But it is a lot less than a one star rating. I have since had a reply from Ancestry.com. But even after telling them THREE TIMES that I did not wish to continue my membership after the 4 month trial period is over, they are still not accepting it. I have been informed that if I wish to cancel my membership, then I have to phone them to do it. How absolutely preposterous! I am certainly not going to do that. This company is run by staff which are so rude. If three times is not enough notice that I wish to stop my membership after the trial period has ended is not enough times, then that is too bad. I have had to warn them not to take money from my bank account, as I will consider it theft, and will inform the police.