Leonardo Hotels
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Appalling - do not go there if you are a woman
Leonardo Hotel & Conference Centre Hinckley Island Paid three nights in advance including the extra payment for breakfast. Bitterly disappointed. Customer service is appalling. While making a complaint to the duty manager (Adam) he did not ask what my room number was. When I challenged him on that, he told me "I know who you are; you are from room 205." That was not our room number!!! At that point I just had to walk away. He followed us from reception past the restaurant/bar and beyond the conference rooms (circa 200 meters). It was intimidating and creepy. I did not want to go up to our room whilst he was following. My partner stopped to talk to him. Apparently he offered a discount. We did not want a discount. We wanted to share our concerns about the food, service and bad quality of sleep SO THEY COULD CORRECT THINGS MOVING FORWARDS. The room was dirty. It was "cleaned" once during our three night stay despite putting out the "clean me" notice. On the last day the room maid was at the end of her shift (late afternoon) when she came to clean the room. My partner was in the bathroom - so I declined her offer to clean the room. Mould on curtains, dust, hair and debris on feature wall around the headboard, dirty light fittings and dirty recesses. The mattress was too hard to get comfortable and resulted in three bad nights sleep. It was either too hot or too cold in the room. Strong smell of drugs in the corridor. No sound proofing of rooms - walls are paper thin. You hear people using their bathrooms, having conversations, sneezing, everything........... Breakfast was under par, not replenished to keep pace and chaotic. Leather bacon, dried out and hard potatoes, overcooked eggs swimming in oil. Asked for poached eggs, was told not available at weekends. No cereals, smoothies, sliced fruit, cheese, ham or pastries left. Saw child put items from the fruit salad in their mouth, then take it out and put it back into the bowl. Queue for coffee machine was at least 10 minutes. Coffee machine did not stop at a full cup so spills everywhere. No table service. This hotel does not offer help with luggage. Its star rating certainly should not be 4*. If you want decent steak supper, head over to the Miller and Carter restaurant on the other side of the Island or to Barnicles Restaurant across the road; both are better value and have fantastic atmosphere. The Marco Pierre White restaurant at the Leonardos doubles up as the breakfast area, so has no charm about it. My final memory of this stay, is having reception ring our room late that night to ask if we were the couple that made the complaint to the duty manager that evening. I gave the phone to my partner so he could deal with the call as it totally freaked me out. We checked out the next morning. Appalled and intimidated by the entire experience. Reading the reviews - it is clear management do not care about a customers experience/value and all responses are along the lines of "thank you for drawing this to our attention .....and hope to see you soon".