Leonardo Hotels
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Insensitive.
I booked a stay at the Leonardo Hotel Köln for the 18th August, I booked the room back in March. Long before this horrid week happened. In less than a week I have witnessed my close friends in Germany turn in to nervous wrecks due to the frequent violent attacks that have been happening. With one of them being this very morning. My family have told me I am forbidden from going on my holiday, as I was going to very large event. I simply cannot go against my family, I have a very fragile Nan who is on antidepressants and with the recent loss of a close family pet she is already in a terrible state of mind. Me leaving for Germany would do far too much damage to me and my family, more than apparently the hotel understands. I have contacted the hotel through the site which I booked (Expedia) as well as their direct E-mail and Twitter, I wish to cancel my booking and I understand that there may be a penalty fee but I have been told that I will not receive a penny back. This is a situation that was in no way planned, and I expected a little bit of understanding with the current news feed coming from Germany, the payment was not a small amount in the slightest and I really do need some of it back. I am on a 25 hour contract on the bare minimum wage, not even living wage. The hotels response has been 'The events aren't happening in Cologne' and 'There have been no report to shut borders' .. how very insensitive and rude. Regardless of those points, I cannot leave my Nan. Not only that but due to the stress and panic that you have caused I am having to book a trip to my doctor. I have been sick, I have pins and needles in my face, I feel dizzy all the time and I definitely can't drive at this given time let alone get on a plane. I really hate writing bad reviews but when a company makes you mentally and physically sick, I feel it is necessary. I was planning to re-book with you for next year (assuming that everything is better) but after this treatment I am definitely re-considering. All I ask is for a little understanding. I understand this is a unique and complicated situation, but I expected a little more help.