East Coast Car Rentals
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East Coast Car Rentals
Using East Coast Rentals for my last holiday was a real disappointment. I don’t typically leave reviews but I do so today to warn other travelers before they book with this company: 1) Safety & Cleanliness: I rented a booster seat for my 6 year old son to use whilst on our trip in Sydney. The car seat did not have the necessary LATCH safety clips to attach to the vehicle we hired and when I asked for a replacement, it was declined. The car seat was also completely filthy with old food and muck in the holders. 2) Customer Service: The attendant who checked us in was highly assertive to sell the added insurance that went with the car program and explained that if any damage occurs to the vehicle a $5,500 fee would be charged, regardless of scope or if we already have insurance. When we declined the additional insurance she became passive aggressive. 3) Tolls: East Coast Rentals do not install toll beacons in their cars which means each time you drive a vehicle through a toll system you will be charged a $1.10 admin fee for each toll. 4) Finding East Coast Rentals: I had expected that following the company's instructions on their website to find their shuttle bus would be easy. It was not. The company does not have a suitable bus pick up location as compared to Hertz or other competitors. All in all there are a lot of areas the company could improve to ensure their clients have a better and safer experience!