Thornley Groves Estate Agents
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Do not let your property with Thornley…
Unethical and Illegal - do not let your property with Thornley Groves. I am a landlord and rent a number of properties using Thornley Groves. I have found the conduct of Thornley Groves to be unethical, often closer to illegal. All concerns have been raised by their complaint function and are now being escalated to the Property Ombudsman. The errors are persistent and basic - for example, Thornley Groves informed me that the tenants wished to leave at the end of their tenancy in Sept 2024. I agreed with this and stated that I wished to withdraw my business from Thornley Groves at this juncture, and did not wish to re-let the property with them. The contract then ceased and I awaited the check-out report. When I tried to access my property in October 2024, after the contract ceased, the tenants were still present. The tenants wished to stay longer, but Thornley Groves did not inform me of this. I have now had to issue a Section 21, and have been charged by Thornley Groves for contract extension costs (for a contract that I expressed that I did not agree to). As another example, I was charged a £700 for Thornley Groves to re-advertise the property in 2022. The agreement was that Thornley Groves would advertise the property for a 30 day window, with different deliverables listed. Thornley Groves forgot to advertise the property, and therefore the property was left vacant. This is needless incompetence. I agree with other reviewers who state that Thornley Groves overcharge landlords for repairs, and seek the highest cost solution. I have lost thousands of pounds (approx £4,500) due to errors made by Thornley Groves’ staff when sourcing repairs (misdiagnosing an issue). These are simple, but persistent errors. The tenants in the properties are frustrated due to time taken for repairs to be completed. This is as Thornley Groves are sending out excessive and inaccurate quotes for repairs to landlords. As an example, I was quoted £5,000 - £6,000 for a repair that I ultimately sourced myself for under £200.