Princess Cruises
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Worst Travel Experience of My Life...By Far!!!!
Our recent Princess Cruise to Alaska was by far the worst travel experience of my life...and I've traveled to 46 states, 42 countries and 6 continents and have taken over dozen cruises on several different cruise lines! It's hard to know where to begin...I was lied to on numerous occasions, was hung up on/disconnected 20+ times on their 800 number, was promised return phone calls that never came numerous times and was flat our ghosted on email. Their customer service operations is the absolute worst I've ever seen in any field! They have no integrity and their word means absolutely nothing. Their technology (website, app, internet access, etc.) promises state of the art, but can't deliver even basic functionality. The majority of their staff are poorly trained, incompetent and lack the requisite knowledge and commitment to do their jobs. The quality of food and drinks are unacceptable. You couldn't pay me to go another Princess cruise and I will make damn sure that my friends and family don't get subjected to the blatant disrespect, dishonesty and disdain that I have been subjected to dealing with these clowns for the last three months. The following is just a partial list of the issues that we have had to deal with: o Incredibly buggy app and website o Had to use a backdoor login to get into the app at all o Was lied to about the medallion being shipped to our home o Was lied to about having our choice of medallion accessory with the Premium package o Was put on hold for at least 30 minutes every each of the dozens of times I had to call Princess customer service o On several occasions I was promised call backs that never came o I was disconnected/hung up on 20+ times on phone customer service line (intentionally on multiple occasions after I asked asked for the customer service agent's name or to speak to a supervisor) o Lied to about not needing dinner reservations with the Premium Package o The room preferences we specified prior to the cruise were ignored o Took 5 minutes or more every time for restaurant menus to load on the video systems in our room o Clueless customer service o Extremely difficult to find basic info (checkin location, time, procedure) prior to embarkation o Had much more success finding basic information regarding our cruise from third party websites than from Princess o Extremely difficult to receive internet service on multiple devices even though that was supposed to be provided with our Premium package o Poor quality “premium” wines o Extremely slow and spotty internet service o Was incredibly difficult to make dinner reservations (via the App, in person, in room video system or the phone system) o IPad Wi_Fi instructions missing o Fridge in our room was room temperature and was never fixed after we brought it to our room steward's attention o Both my wife and I suffered from back spasms from a way too hard mattress and way too soft pillows o Cheap wine glasses at dinner that are way too small to swirl the $18 glasses of wine o Every bar tender made even basic drinks totally differently often being unrecognizeable from the photos on the Princess app o The "$150 Platinum Photography package" turned out to be obscenely expensive ($150 for one unretouched 8x10 print , $300 for a single unretouched digital file and $3500 for 20 prints without digital files) for a 20 minute photo session. o Substituted a cheap Prosecco for Champagne on numerous occasions without telling us o Carpet stains in state room o Refused to refund remaining onboard credit balance even though we were promised several times in writing that they would o Then made us fill out forms to request the refund we were entitled to with a several week processing period o After we they made us jump through hoops to fill out the forms they sent us a bogus request for additional unspecified documentation to try to get us to give up on the request for the refund we were entitled to o And then ghosted us ignoring several attempts to follow up via email o And...when I called the 800 number again...flat out told me they weren't going to refund the credit balance as promised o When I insisted on speaking with their manager, customer service agent "Zel" assured me that their manager "Ferdy" would call me in 5-10 minutes and I never heard from them again. I can't stress enough...do not give these people your money or your dream vacation will turn into one of the most frustrating, infuriating experiences of your life!!!