Jac

Nov 2, 2020

Lovely team but frustrating from start to finish

I reached out to Paul Meakin to set up viewings on two properties on the Inglewood estate, one directly after another. The Agent that was to show me around (Amy) was switched at the last minute and her stand in (Amelia) running late, which PM did call to tell me about, but only 10 minutes after the appointment time and after I had already been in the first property and been shown around by the owner. When Amelia arrived, she didn't actually know where the second property was located on the estate which led to us walking around in heavy rain to find it. I should say, none of this was necessarily Amy's fault, and she was extremely lovely and apologetic, but it didn't come across as entirely professional and was somewhat frustrating. After viewing the second property, I decided to put an offer in. It took the seller a week to accept this offer, during which time both Amy and Sam were in clear and regular contact with me to update me on the situation. This is where all communication stopped, though. My offer was accepted on 7th July and this was the last I heard from the branch without my reaching out first. I know that the stamp duty announcement on July 8th threw everything in the industry into chaos so I am inclined to be more forgiving of this but when I contacted them on the 14th August and again on the 30th September as we came across hurdles in the process, responses were prompt and friendly but not entirely accurate and generally promising to look into things with no follow up. Then, in mid-October, I started to be emailed daily, pressuring me and forcing me into actions on things where we were actually still awaiting responses from the seller. I know that this pressure was coming from the seller and the onward chain, but this was somewhat unreasonable given that the seller was the one holding things up. All in all, I found the people themselves to be lovely and polite but not the most helpful under a frustrating purchase.