Mint Mobile
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Poor support, deceptive business practices
Good luck getting your service activated and number ported to Mint Mobile. I purchased 2 unlimited plans in May 2025 and was only able to activate one. For the second one, I made 20+ attempts via their website, mobile app and call center. On two separate occasions technical support tickets were opened with a promise I would be contacted and the issue resolved. I received no follow-up and my issue was never resolved. In my final attempt, after the call center rep could (once again) not resolve the issue, I indicated I would place an additional order if Mint Mobile agreed to cancel the line and issue a refund. I placed an order that day and activated service. But the refund never happened. When I called back for a status update, I was told there were no notes on my account regarding a refund and that the time limit has passed. In effect, I have paid for 3 lines and could only activate 2 of them due to technical issues on the part of Mint Mobile. They told me on two separate occasions they would refund one of the lines but never honored that promise. My advice – stay away from Mint Mobile. What I experienced was deceptive business practices. Mint Mobile told me whatever they thought I wanted to hear but did not deliver on their promises. My promise to Mint Mobile – when my one year of service is up, I will be taking my business elsewhere.