Warner Leisure Hotels
View company profile →
Cost Cutting
Our stay at Bodelwyddan Castle was from 24th to 28th March 2025. A standard room, 332. CLEANLINESS - BATHROOM 1. Both sides of the shaving mirror were absolutely filthy. Photos taken. 2. The chrome on the mirror was covered in dust. 3. The radiator was also covered in dust. 4. The mirror above the sink hadn't been cleaned properly. 5. The top of the waste bin needed cleaning. BEDROOM. 1. On arrival it looked as though the carpet hadn't been hoovered. 2. The making of the bed seemed to be a matter of just throwing over the duvet cover. ENTERTAINMENT. Nothing outstanding. COMPLAINTS PROCEDURE. Very poor. I informed reception on 2 separate occasions on different days. Each time they took a note of my complaint and stated they would pass the message on to the housekeeper. I showed the receptionists the photos but the bathroom was stilll in the same state during our stay. On my way home I had a phone call from Bodelwyddan to confirm my room number and was advised someone would contact me about my complaint. So far no-one has. According to Warners Hotel website an email address was given to contact the CEO Paul Pomroy. I sent a complaint to the address only for it to be returned stating there was no such address. Does web information need updating or deleted? At one time standard rooms had a fridge and Templespa toiletries. However, it now seems you have to pay £10 for a fridge in a standard room. To have a fridge automatically along with Templspa toiletries you can upgrade to a Singnature room. I have stayed at numerous Warners Hotels and have never had cause to complain. It now seems as though a cost cutting exercise is now in place? Is this following a new CEO installed in 2024? On a positive note I found the staff friendly and courteous.