Routes Car Rental
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Worst rental I've ever had
I had the worse car rental i have ever had with Routes. I bought full coverage with priceline and my personal insurance also covers my rental so I had more than enough insurance. When I went to pick up my vehicle at 9pm when my flight came in we waited far to long to be picked up and when we arrived we were told we had to buy the insurance they sell. I argued that this is not true as I have rented cars in Denver for years. I was then threatened I was not going to get a car unless I signed. He then went on to tell me I have to have road side assistance. I told him I would sign because I did not want to sleep in The parking lots and the I would contact the main office. We got the vehicle and headed out. After we arrived at our hotel many miles away I noticed the tires had almost no tread. Mind you this is fall and a mountain state. I placed a penny in the tread and took a photo of thr tread coming in below the president's head and that makes the illegal on the road. I then looked at the spare and it had a big plug in it. Not safe tires for the mountains. I have received an email back from Routes today and they basically said you signed the agreement and will do nothing. I would never use them again. I my opinion this is bad business. Please read all the reviews on This company. To top it all off we waited an hour for a shuttle back to the airport. Update, after reviewing my bill deeper i was double charged for the 3 main fees Colorado has with no chance of getting that back. I see they responded with the fluff they want you to hear. After basicly being told they will do nothing no make it right I stand by my warning to others and Read reviews not only here but in other platforms as well. You will be shocked at the amount of people this has happen to.