Heymondo Travel Insurance
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Terrible Customer Support & Unreliable…+UPDATE
Terrible Customer Support & Unreliable Emergency Assistance I had a serious gut inflammation and received treatment after my first emergency visit. However, my symptoms got significantly worse, and I urgently needed medical attention again. When I contacted Heymondo’s emergency assistance, I was shocked by their response. A rude representative informed me that I was not allowed to go to the emergency room unless a doctor pre-approved it within 48-72 hours. This makes absolutely no sense in a medical emergency. To make matters worse, instead of assisting me, he dismissed my concerns in an impolite manner and told me to call a local health center—which is completely against the purpose of having travel insurance. At this point, I still have no response from Heymondo, and their lack of urgency and professionalism is unacceptable. If you’re looking for reliable travel insurance that actually helps in emergencies, stay away from Heymondo. UPDATE ON 4.02.2025: After leaving a review here, I received a response from the Heymondo team (you can check it below). The response is both misleading and contradictory. Heymondo claims that my second emergency visit was approved once the necessary documentation was received, yet I was never informed of this approval at the time. I received no confirmation, instructions, or assistance—only after my public complaint on February 1, 2025, did the support team email me today (February 4, 2025), stating that the report was received on February 2 and my visit was approved. Let me emphasize this clearly: I requested assistance for an urgent medical situation on February 1, 2025. The insurance did not approve my visit, did not provide any assistance, and left me without support in an emergency. Now, on February 4, 2025, I receive a response stating that my visit was approved. When exactly was this approval given? Why was I not informed immediately when I urgently needed medical care? I still don't have those answers Furthermore, their response now states: “In any urgent situation, you always have the option to go directly to the nearest emergency facility even without prior approval and later call our assistance department to manage the payment.” However, when I contacted their 24/7 emergency support, I was explicitly told that I could not do anything until prior approval was granted. Instead of assisting me, their representative rudely dismissed my concerns and advised me to seek a public healthcare facility on my own—completely ignoring the fact that I had purchased your insurance specifically for emergency support. This delay and lack of communication demonstrate a serious failure in providing emergency support, which is the core reason travelers purchase insurance. Heymondo's response does not address the fact that their assistance team failed to provide timely and accurate help and any answer regarding approval when I needed it most.