Intrepid Travel
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Disgusting treatment to your customers during a pandemic
For a company that prides itself on morals and ethics, I cannot believe the way you are treating your customers. Flight Centre have had correspondence with you in regards to my group booking (REF 6121897), and you have said a refund will be given minus 15% off each of us which equates to $701.70…. what an absolute disgrace. You are stealing from your customers. We will not accept this offer as when we paid and booked for this tour in your Terms and Conditions it stated, if you cancel on us we are entitled to a FULL refund, not a PARTIAL refund. The ACCC has also stated on their website "if you were previously told by a business that you would receive a refund for your cancelled travel, the business is not permitted to later deny you the promised refund”. It would have been our first Intrepid Tour, and we are so disappointed by the way this company has conducted itself during this pandemic by taking advantage of their customers and holding our money illegally.