TopCar
View company profile →
YES OR NO .... YOU DECIDE. (TENERIFE SOUTH)
Pro's : The car was ready for collection on arrival. Fuel tank was full. The deposit was returned promptly. Con's : The car was a bit battered and badly scratched. ZERO damage report on the paperwork...!!!!! Told to photo it all myself. WHY the car is their property. Should the customer be responsible for the condition of the vehicle at the start of the hire. Ten minutes of faffing around (Photo's) to ensure you don't get ripped off for damage which already exists. Staff completely disinterested when I queried the condition of the car. I of course took plenty of photos before leaving the rental office and did the same on return. I will not use them again and as I dislike the practice of withdrawing the deposit in cash from my account. I WAS aware from the Website of this before booking. They say it's for the benefit of their customers ...? I DON'T THINK. !!!!!!!!!!!!!!!!! Been using the blocking method of deposit for 30yrs without a single problem. Lost an additional £5 when deposit returned. No charges by my credit card company so must be cash retained by car hire firm. Interest rate had also slightly improved in the time gap so probably lost a bit more than that. The car refused to start once, which turned out to be a faulty electronic ignition key (Battery in key fob not connecting correctly. Needed a sharp tap to reseat it). Judge yourself on the vehicle condition and lack of damage report if you think it's worth using this company or not....? Plus deposit method. Had a reply as can been seen, thanks.. One additional point for renters of ALL car hire firms. REMOVE THE STICKER IN THE BACK WINDOW, which identifies the car as a rental. Its a MAGNET to thieves and vandals to try and break in or vandalise it. The local police have advised me more than once to do this. I have NEVER had any query upon return, by the rental company, as to why this has been removed.