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Scam - expensive, and take money you didn’t agree to
I tried to order the heaters online. The payment didn’t go through (very clear error message on the website) so I tried again, with the same results. So I gave up. I found the heaters for a quarter of the price somewhere else and ordered them. They arrived the next day. But I also then received emails from Ozzie saying both orders were confirmed. Within minutes I contacted them to say that the orders hadn’t been placed and need to be cancelled and refunded. I was told cancellations aren’t allowed. I insisted on a refund and I was offered increasingly high discounts to try to persuade me not to cancel - up to 50%. I said no to it all as the orders shouldn’t have been placed / their own website told me they weren’t successful. A month later nothing has arrived and I still have no refund, or explanation of how to return (when they eventually arrived I guess) or refund. I will be exploring legal action and involving my bank to recover this money that was taken fraudulently. Update : I have provided my details. I have also, finally, been given a return form - stating I must pay for shipping them back, to China, myself. This is unacceptable. Update : Ozzie have now said I can keep the heaters, that finally arrived, for free and have refunded the full amount. They have also offered me £50 credit with them if I upgrade my review to four stars - I have not accepted the credit but will change to four stars so more people see this review.