Celebrity Cruises
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BEWARE the celebrity MoveUP bid…
BEWARE the celebrity MoveUP bid process. We had our bid accepted, our bid of $2660 was withdrawn from our credit card and our cabin number was reassigned. Then two weeks later, without any explanation the cabin number was reverted back to the original and the upgrade was rescinded. What made the experience worse is that I had to chase up Celebrity Cruises (wasting hours on the phone and via email) to find out what had happend and although they withdrew the cash from my account over a month ago, they have not yet refunded the money back to me. Our cruise and our vacation is now long over and we did not have the benefit of either the upgraded cabin, nor could we make use of the $2660 that Celebrity Cruises stole from my account, while we were on our holiday, I have spoken with several different people at Celebrity, each person assuring me that the money would be refunded, however over a month later and I am still waiting for it to be returned to me and there has been no updates from Celebrity Cruises about what is going on. Surely this is illegal?? I am not sure how you can take money from someones account, not provide the upgrade and not provide the refund either! They have basically stolen nearly $3k from me and there is no word from them when I will have it refunded. I have had no option but to lodge a complaint with Fair Trading to have my money refunded. In my opinion, the whole process is a SCAM!!