Rohit

Jun 5, 2025

Terrible Servicies, Dishonest Practicies - AVOID Lycamobile

I’ve had one of the worst customer service experiences with Lycamobile. Their network quality dropped drastically after the first month of my contract—constant 4G signal issues, unusable data speeds, and no real effort to fix it. I reported this multiple times over the phone, but now their debt collectors are demanding “written evidence” of those calls made over 8 months ago. Seriously? Even worse, they initially refused to give me my PAC code, only releasing it when I reminded them of my legal rights. Their support team is dismissive, and now I’m being chased for money for a service that didn’t work. I also travelled abroad for a short time, but the poor service was the real reason I left. Their claim that I didn’t report the issue is simply false. To this day, their network is still bad in my area—my friend is stuck in a contract and dealing with the same poor coverage and no fixes, despite her complaints. I’ve now escalated this to Ofcom, and I would warn others to stay far away from Lycamobile. Their customer service is evasive, their contracts are traps, and they take no accountability.