Kate

Mar 8, 2018

Poor Customer Service and Delivery - DO NOT USE

I received a gift for my birthday - it came in an unmarked box and was left out on the steps in the -15 Canadian weather. So you can imagine to my surprise when I opened it and it was flowers! All of which had perished. I contacted the company and the agent that I spoke to on the phone said it was strange that I had received flowers that were not properly marked. However, upon following up via e-mail with the company I was informed that my sender was actually at fault for choosing an incorrect shipping option and the company chose to neglect my question about why the flowers were shipped without proper notice on the box. When I tried to test the shipping option myself I did not receive any warning messages or notices that my flowers would be shipped incorrectly - a complete waste of money, and a sad end to what was supposed to be a kind birthday present. At the end of the day I'm sure that if the flowers had been properly handled they would have been fine. However it is quite clear through my communications with the company that they do not care about how you receive the product once they have your money. I would not recommend that anyone uses this company. I am extremely disappointed in the product I received and the customer service I received in trying to rectify the issue. At the end of the day I spent over a week in trying to get a response from the company and only have a bouquet of perished flowers to show for it.