Hale Country Club & Spa
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I’ve been holding off writing this…
I’ve been holding off writing this review as the spa area at Hale Country Club is the only positive, and there are a few lovely PTs and staff (special shout-out to the friendly security guard). However, after being a member for 10 months, I feel I have no choice but to share my experience. Which is poor. When I signed up, I was told during my induction that the price would remain fixed at £165 for the duration of my 12-month contract. Halfway through, this was increased to £175 without proper explanation, and when I raised my concerns, they were completely disregarded. It became very clear that customer service is not a priority—profit is. The membership doesn't include access to the Padel courts, which adds even more to an already expensive monthly cost. Gym classes are incredibly difficult to book, and on several occasions, I’ve arrived on time only to be turned away for not being “early enough. Lisa Jones is incredibly rude and unwelcoming. The atmosphere overall is cold and unwelcoming. I’ve been a member of several gyms across Cheshire and Manchester, and unfortunately, this is by far the most unfriendly I’ve experienced. It really doesn't live up to the premium image it tries to project. The changing rooms and drains stink of egg. The spa is the one saving grace. Save your money and join somewhere a lot more friendly