RO
Routes Car Rental
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They didn’t honor my pre-paid booking
I booked a car through a booking agency but upon arrival I was told that they had no vehicle for us. I had even paid for the rental ahead of time. As a result, there was added stress and it ended up costing me more than twice as much when I had to rent through another company. I followed up with their customer service center as advised in the response to this rating and was able to get a refund, so they get one more star for that.