Celebrity Cruises
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Once Upon a Time Celebrity Was Great Not Anymore
Have cruised 2 prior times with Celebrity and this was the 3rd cruise. Paid for the Retreat package. 2 months before sailing several of the Retreat benefits such as butler etc were removed from sailings without reducing the price ie it was bait and switch or more $$$ for less service. Tried to cancel but would have lost our deposit of nearly $1000. Food was average, given what we got and paid for it was totally over priced and is by NO means a luxury cruise - would have been cheaper with Carnival (sailed 10+ times with CC) and had the same level of service if not better. Excursions were average at best. We were charged $14 for a bottle of water that was supposed to be included in the room and customer service refused to budge but asked for a 5 star review - we gave everyone a 1 star review because of the customer service rep. Room attendant was rude and made smart comments that we could have done it ourselves when we asked him to clean out the room refrigerator. The list goes on and on. Clearly not the cruise line it once was under the prior President and it is evident that the current president Ms. Laura Hodges Bethge is turning Celebrity into RCL 2.0 as that is where she came from. Don't waste your money you can get much better for less elsewhere.