Bear Estate Agents
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Reasons are listed below which were…
Reasons are listed below which were shared with the management team and to date no formal reply or apology. When we first signed our tenancy we didn’t understand a fee / extra payment and asked for it to be explained to us to which my husband was laughed at / attitude was given by one team member - for this reason he will no longer deal with bear. Not a great start to the relationship. 2 Bear estate agents advising our landlord the rent wasn’t paid 2 months in a row. We had to evidenced to him this was not the case. 3 Bear returning rent monies minus the agent fee to us and then having to ask us to return it to them. 4 Bear providing personal data information of a sale not related to our rental or us as tenants. Bear also failed to collect this document for months and as far as I’m aware no data breach was officially logged. 5 Every communication we have had with bear results in escalation to senior leads however we still struggle to get any reply. 6 Bear colleagues advising a landlord to increase the rent as a first suggestion when asked about tenancy renewal in the current environment seems unfair and as we have had issues with this colleague in the past could be deemed as bias. We also thought this person had been removed from the relationship / property as we have not heard from them since 2021. 7 Without any communication bear send the rent increase notice with the wrong form all within the same day of discussion with the landlord yet after requesting the correct form it took weeks to get and when we got it we got a sarcastic tone of well you r got more notice than usual. I advised we would sign with no objection when we come in to sign the tenancy renewal. To date we have not signed the agreement despite a new tenancy being sent via email with no pre communication. No response to my ask on if they still want us to sign it. No response to the complaints logged above. If my dream home was with bear Southend I’d avoid like the plague as the above have been ongoing since 2020.