Jura Watches
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Returned Item on Time, Refused Refund – Avoid This Seller
I returned a luxury watch on time, following unclear instructions. The seller has since refused a refund, citing arbitrary internal rules, and returned the item to me without my consent. I will filling a chargeback and report them to Trading Standards. Be cautious when buying from this seller. UPDATE follwoing Jura Watches reply: I returned a high-end watch within the 14-day statutory period and notified Jura Watches in good time, but they denied my refund because the watch was received “2 days late” and returned it to me without my consent. Their Terms & Conditions (published on their site) state: “You must either have returned or informed us the product is on its way back to us within 14 days from you receiving the item for discounted products … we refund you within 14 working days of receiving it.”  This clearly matches my situation—I informed them promptly and returned the watch—but they are choosing to misapply their policy in contradiction with the Consumer Contracts Regulations 2013, which require notification within 14 days, not actual receipt by them. Further, attempts by Jura Watches to redirect blame to their own internal policies only emphasize how little regard they hold for customer rights. I’m escalating this via a chargeback and reporting to Trading Standards, but customers beware: their strict returns policy is unenforceable by law, and they will keep your money unless you fight back.