REM-Fit
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Misleading Policies, Poor Quality – Too Many Red Flags with REM-Fit
I was genuinely excited when I first came across REM-Fit. The reviews were glowing, the brand looked premium, and the “risk-free trial” gave me confidence. Sadly, my experience has been frustrating from start to finish — both in terms of product quality and customer service. The first mattress I ordered was advertised as medium firmness (7.5) but felt more like a 10 — rock hard. My carpet was genuinely more comfortable. When I tried to return it, REM-Fit were hesitant, offering me a topper or partial refund — both of which would have voided the return option. It felt like they were actively trying to discourage me from using the return policy they promote so heavily. REM-Fit’s return policy sounds great on paper — but in practice, they do everything they can to discourage or void it the moment you try to use it. To make matters worse, I later discovered that if I’d gone through an exchange and chosen a cheaper model, REM-Fit would’ve simply kept the price difference — no refund at all. This policy wasn’t clearly communicated and frankly, left me shocked. Still trying to make it work, I gave REM-Fit a second chance. Instead of exchanging, I bought a completely new REM-Fit mattress — and for a moment, all previous doubts about the brand disappeared. Unfortunately, I now regret that decision even more. Within just two months, the new mattress became overly soft and lost almost all support. This level of deterioration is not normal softening — it’s a serious quality issue, not just a matter of preference. Yet REM-Fit have refused to acknowledge it as a fault. Then came the final insult: when I raised the issue, I was directed to a restricted guarantee process that required me to agree to specific terms — including paying £45 for delivery of a replacement, even though the issue appears to be a manufacturing fault. This directly contradicts the Consumer Rights Act, which states that faulty goods must be repaired or replaced at no cost to the customer within six months. At this point, I’ve completely lost faith in REM-Fit. Their products didn’t live up to the promise, and their return and guarantee policies are far more restrictive and misleading than they appear on the surface. I’m still trying to obtain a return and refund, but I continue to receive what appear to be automated or copy-paste responses that fail to address the actual issue. There are just too many red flags with this company. I would strongly advise others to shop elsewhere.