Tomato Energy
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Unhelpful, confusing and a waste of your time and money
Thought I was signing up for fixed monthly cost but was actually fixed unit rate. Bills would be at random times, months apart then 3 weeks. All were based off a estimated meter reading, this was way over actual and tomato failed to amend before bill had to be paid. Viewing on there Web based bill viewer was confusing and gave no real ability to amend or find details, very confusing and essentially not very useful. Contact only by email or phone, email response, slow, unhelpful and seemed to be stalling tactics. Contacted multiple times with zero helpful outcomes. I left after the last. Do not get involved with them. Just to add, tomato requested further information, which I submitted, and as usual, failed to act on it. If I could leave less than 1 star I would. Since leaving the nightmare continued. My closing bill came through stating I owed money, which didn't compute as the last estimated bill was over the meter reading I'd taken. The response was that it was the data from my smart meter that was setting the bill but did not match the meter amount I was seeing. When asked if I could get an itemised take off of units between my meter readings submitted I was told this was not available and I had to accept the readings. I. This time I'd had a letter stating credit enforcer would be called on 1 day after the email sent demanding the money. This was put on hold after speaking to customer services, and after many weeks of correspondence between 3 departments finally today I was told I was owed money. I am like a dog with a bone when it comes to dealing with financial matters, most people may not have the motivation or the savvy to have batted these objections back and for those people I worry if they are with tomato. Again, be warned, this company is very poor, the worst energy company I have ever dealt with, stay very clear