LL
Lloyds Bank Insurance
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Tried to get help online
Tried to get help online. The ‘bot’ was worse than useless and very frustrating. Got through to a human who took around 20 minutes between questions/answers each time. The two different people who came on the ‘chat’ had no concept of English grammar “looks like you done a mistake” and other similar sentences, kept asking questions I’d already answered and all in all it was a frustrating, annoying ridiculous exchange which took nearly an hour to not resolve. It doesn’t fill a customer with confidence regarding their money when employees are so useless!