Hazelton's Canada
View company profile →
Avoid at all cost!
Their customer service operators are a joke! I ordered two gift baskets on 29 February 2020 for delivery to Japan and after querying the order status, I was advised twice that the item had been delivered on 22 February, which obviously wasn't correct! After making an international phone call to the company at 5:15 am due to the time difference, the only option to speak to someone was to select "order", and the woman I spoke with was very curt and kept interrupting me. After the baskets were delivered 3 days after the requested date, only 3 of the 6 items were in each basket. No notification was made about the missing items. I immediately contacted the customer service dept again and requested the matter be immediately escalated to a manager, which didn't happen. The cs rep kept giving a standard templated reply stating that their T&Cs allow items to be substituted and I kept telling them that substitution doesn't mean omission. I asked for the missing items to be delivered or a refund given, but this hasn't happened, and after reading other online reviews I know that this won't happen. I've requested a credit card charge-back and will report this company to the Federal Trade Commission. I've posted this review on the Hazelton's website but I bet it won't be published because there aren't any reviews lower than 3-stars. I wish I had read all these reviews before placing my order!