Wisper Internet
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Was a great service but there is more to the story.
I gave 2 stars because when we started with whisper we had non direct line of sight and it was working quite well. We were getting very close to our speed we were told we would get and had very little issues that required nothing more than resetting the modem on occasion. I guessing about 2 years or so into having the service on December 23 we noticed we had no internet we figured a tower was down and waited a couple days to see. Well the internet never did come back so when I called they tried a few things that never worked and was told I would get a call back from the next level tech support. I never did I had to call back but to make a long story short it came down to having to send someone out ok sounds great but to get to this point I don't remember the exact time frame but it was over a month. The guy came out and said you can't get direct line of sight so we can no longer provide service for you now remember we had non direct line of sight. Ok so what happened to that service. Well there not providing that service no more and felled to talk to customers ahead of time before it went down. All they could offer was the satellite service for us now so ok we transfer to that service and they did cover the installation fee for it after I asked them to since we were only going to it because of there situation. The satellite internet is now more expensive but a little faster speed and we did get the cheep package. Well after you use the high speed the speed drops to 1mbps so you might as well say you have internet that is worth using for about a week at the price of 70 dollars and for the rest of the month well good luck use what you can but the speed is slow enough you might not get anything accomplished. My biggest complaint is on this whole situation was that they discontinued a service with out any warning to customers but they keep adding extra areas covered but what about the customers that you already had that were loyalty customers and just left them hanging. To me it's just a bad way to do business. Side note were I live we have no other option other than another satellite internet that's about the same situation as whispers satellite and frontier that is also around 1 mbps in my area. Whisper was our best option but now there just as inferior as the rest in my area.