TurnKey Vacation Rentals
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bad customer service
bad customer service. I have not encountered anything so disappointing. I booked via AirBnB. Three weeks out, with COVID spiking and traveling with elderly parents and days after the city declared a state of emergency; I asked to move my reservation out a few months to an open week. First response was that the policy is to allow only reservations to move out into the same month if I am within 30 days of travel. (Ok, I think...so much for kindness to bend the rules). Then I got a note in writing from them, indicating the the November dates would work. Great, I asked them how to change the booking. They then came back saying no-go because my original trip in Sept and those dates are in November. Ok, so now I think I will travel solo being careful for a quick trip and I ask what the rate difference is to change from a week to a two day trip. I get a quote. Great, I ask them to book it. Now they come back and say they will not honor the new quote. Their properties look amazing, however, their service for anything that needs a human consideration is HORRIBLE.