Wheels Motorcycles
View company profile →
After sales and quality of vehicle sold very poor.
Absolutely amazing at point of enquiry and sale and some really decent helpful staff but this is organisation and business protection first and customer second. At point of sales emphasis on selling and how few problems a Zero electric bike would cause. There were many problems and expensive repairs. I had a naivety in not checking the 3 pin plug charger within the warranty period. I lived on a 5th floor so never tried this charge function in warranty period. First time I plugged it in to charge off kettle lead all fuses blew. Wheels replaced the kettle lead and next time I plugged it in it blew mains power supply. Wheels say the 3 pin charger worked. I know it didn't and as outside warranty period Wheels would replace charging unit at a cost of 1k. I refused. Also problems with Zero and parts so really long delays until parts came in so off the road for long periods. First time I needed to replace the front tyre the wheel spindle was damaged and had to be cut off and replaced and tyre replaced. While in for this work for over a month the assessment of the bike failed to notice the drive belt had damaged and broken teeth and when I pointed this out they said yes the belt needs replacing and then had to order the belt. The belt they fitted lasted 500 miles before it snapped. The replaced belt has cracks on it and with only 2000 miles approx done for a belt designed to do 24k average the Zero technicians and Wheels say it's safe and ok. I've left a review as Wheels refuse to do business with me as I raised a complaint about the bike under the Consumer Protection Act 2015 and this reached Alternate Dispute Resolution and the Dispute service found in favour of Wheels. Despite rear brakes needing replacement and bike unsafe to ride Wheels wouldn't replace and I have to ride to another garage. They say safety is their priority and I feel it is unethical to refuse to do works and send a bike on the road. All in all a pretty awful purchase and sadly really difficult experiences and challenges and that's not even mentioning returning the bike to me more than once not charged up and so I had to sit there for a couple of hours post collection to charge. Wheels never shared ending retail relationship with Zero and so there's a dishonesty and lack of trust associated. I have one final trip to Peterborough to recover bike next week. As a final advice you will be bowled over by sales communication. After sales. Helpful but definitely not as customer focussed in my experience. Other retailers are available. Don't rush and shop around.