Culligan Consumer Products Ireland Ltd
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Very disappointed
Dear Culligan Team, A technician visited my home last Monday to inspect the water softener. He discovered that the unit was broken and that one of the parts was burned. He informed me that he would take the damaged part to the office and return to fix the issue. However, it has now been six days, and I have received no updates or follow-up regarding the repair. I attempted to contact your customer service line, but after waiting for several minutes, I was simply asked to leave a message. This level of service is extremely disappointing. At this point, I’m seriously considering removing the system altogether and switching to a different company that can provide more reliable and responsive support. Please treat this matter with urgency and get back to me as soon as possible with a concrete update. Sincerely, John