Enact Conveyancing
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Very slow totally drained us.
Very slow totally drained us. We start contacting Enact since 23 May. Since that we have been passed to 4 case handler. No guidance or info for their intruduction to their system. You just have to figure it out, if you are not very good on their communication platform that it! We lost 4 weeks waiting for any instructions. Until now we are still waitng for completion date. It should have been very easy straight forward. We sell & we purchase. We used Enact to expect to make it easy for them to handle both. But this did not happen. When I request for call back it took ages for them to response from their call requst and messaging system. Calling them always voicemail. If you manage to get hold of one of them they told me off!!!! they told me that they are busy and should just wait for them to reply, and told me that I am not the only one of their client as they have too many clients. I don't understand? why complain to me how busy they are and I jsut wait for long as they always do to let you wait. 1 of them only work 3 days a week, so if you missed that, whait for the following week again. I hired them to do my legal documentaion for selling & purchasing property. I do have my right to know what is going on and I will appreciate an update. Why telling me off for calling them up to chase for information? Is this correct practice to say things like that to their client? We have another conveyancing case that need a service, But we will never go back to them ever again. Very dissapointing, I use them before and it was good. After 3 years their service change very poorly.