Celebrity Cruises
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There is no customer service if things go wrong
I had been successful for a ‘bid up’ and received an email to confirm the cost of £160 . This was then followed up by receiving a notification that Celebrity had taken £916 in dollars totalling $1196. I phoned the customer services line and they confirmed it was a mistake and someone from their ‘bid up’ team would contact me . Surprisingly enough no one contacted me . I phoned my travel agent the next day and have now spent 9 days waiting for the money to be refunded. After numerous phone calls my Travel Agent eventually got hold of someone who said they could refund my money in parts ie some on Tuesday some on Thursday and the rest by the end of the week. In addition their mistake has meant I have gone over the fair use policy of Revolut and now have to pay a 1% charge on every currency conversion this month . This was all explained to Celebrity but they were not at all interested . I asked for the money to be transferred back as dollars as if it’s returned as pounds I will lose out as the exchange rate is worse than when I purchased them. I would like to know if celebrity would accept me part paying after the final Payment was due!! They have no customer service and are not at all interested in putting right their mistake . It looks as though I will have to wait two weeks to get refunded money they had no authority to take .