EYG Home Improvements
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EYG Windows fitted wrong sized windows
EYG Windows fitted our front home windows today with incorrect sized windows. The measurements are no where near correct and the fitters have used 6 inch plastic packers to fill the very large gaps that are clearly apparent. My home is looking horrendous inside and outside and I contacted the branch to telephone me back to discuss and they failed to call me back. We were looking seriously forward to getting new windows and now we feel deflated. I have now emailed them an official complaint. I have now updated this feedback a few weeks later as I have sent a few emails now to management. Not one single apology from anyone at the office and very little responses back. As you will see from the response from Lisa below - I provided further information and no investigation has taken place after 4 months. Although my windows have now been rectified no apology and no investigation into why this happened in the first place. Everyone you speak to will avoid blame at all costs. You will also note the sharp tone in the response below which is indicative of the culture.