Apex Car Rentals Australia
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Cairns - rude staff and misleading information
We waited 26mins to be picked up by their shuttle from Cairns airport. When we arrived at the hire office we were told that they could not fit the rear facing car seat that we had ordered when we booked. It was implied by the staff there that it was our fault for not reading the conditions when we booked. The lady said that it is made clear on the website, through the booking process that they don't fit rear facing car seats. I then went through the booking process in front of her and got up to entering my credit card details and it had still not told me that the car seat we had ordered would not be able to be rear facing (which is required by law for infants under 1 year old). It turns out we had to go to the FAQ section on the website and then click on another link before we found the bit where it said they wouldn't fit rear facing car seats. We rang several other car hire companies and they all said they would fit a rear-facing child seat no problems so we went back to the airport and used another company.