FMG Repair Services
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False invoicing and terrible service.
I recently had insurance-related repairs carried out on my car by FMG Plymouth. Unfortunately, upon collecting the vehicle, I discovered a new fault that was not present when I handed it over. I raised this with the receptionist, who immediately dismissed responsibility and insisted the battery had not been disconnected — despite the invoice explicitly stating otherwise. This inconsistency raises serious concerns about either the accuracy of the invoice or the transparency of the work carried out. I requested a call back from the manager on three separate occasions, and each time I was told I would be contacted — yet I never received a follow-up. Frustrated, I took my car to an independent garage, where the fault was resolved within 10 minutes. The mechanic confirmed that the battery had clearly been removed recently, as evidenced by clean markings in the surrounding dirt. To add to the poor experience, when returning the hire car, I was incorrectly accused of not refuelling it. Fortunately, I had taken a photo of the fuel gauge at the time of delivery, which prevented an unjust charge. Given the lack of accountability, poor communication, and questionable practices, I would strongly advise others to consider alternative repair centres.