American Water Resources
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SCAM - AN ABOSULTE FRAUD AND SCAM
Called on a Saturday morning to get help due to a leaky pipe that necessitated shutting off water. Got a call back from their contract plumber, Hartman and Sons that the earliest they could come out was Tuesday. I called AWR back to tell them this was unacceptable, and they told me on three separate occasions over the weekend that they would call me back after they spoke with Hartman. Never heard back forcing me to have to call back on multiple times over the weekend - was met with being lied to and nobody really caring I had no water during a weekend with temperatures 90+. Suggested I call a plumber and then submit invoice to them. Had a plumber (Horizon - great!) who diagnosed issue and was charged $258. I submitted clam to AMR and was denied by email by a company I have not heard of (Your Source Homes). I called several times to try to dispute and was met with EXTERME Rudeness and indifference (I can't believe woman Joy is actually a manager). No one would let me speak to a someone in management or provide a name and address to send my complaint to. No last names either. When I tried to cancel my subscription, they kept me for 30 minutes before they finally cancelled. These clowns are nothing but a bunch of frauds and scan artists. I can't believe they are still in business with the Customer Service staff they have. Whole place should be shutdown. KEEP AWAY FRON THIS COMPANY AT ALL COSTS.