TopCar
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Not a Top Experience
I had an awful experience with Top Car and would not recommend them to anyone. From start to finish, the whole process was frustrating and stressful. The signposting to the car collection area was completely unclear – I had to go to the car and then back into the airport terminal, wasting time and causing unnecessary hassle. The car itself was in a terrible state – covered in scratches, dings, and damage. I was genuinely concerned that they’d try to pin it on me, so I ended up having to take around 50 photos just to protect myself. This level of damage should not be acceptable on a rental car. But by far the worst part was the staff. Every person I encountered was extremely unhelpful, unfriendly, and just downright miserable. No smiles, no attempt to assist, just grunts and cold indifference. It felt like I was a nuisance rather than a customer. The only exception was the guy who checked the car at the end – he was fine – but by then the damage had already been done. I rarely leave negative reviews, but this was genuinely one of the worst customer service experiences I’ve had. Save yourself the stress and go with a different company.