The London Removal Company
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Disappointing experience after a promising start
Disappointing experience after a promising start. The initial phase of the move was handled well — Barry was helpful, the quote was clear, and the moving team on the day were excellent. However, everything fell apart afterwards. During the move, one item was damaged (reported proactively by one of the removal team), and another item never arrived. I was assured these issues would be covered by insurance, but despite repeated calls and emails, no one ever followed up. My enquiries and requests for replacements were simply ignored. It’s a real shame, because the service began well, but the lack of communication and accountability afterwards means I couldn’t recommend them. If nothing gets lost or damaged, you’ll probably be fine — but if something does go wrong, based on my experience, you may struggle to get any resolution.