Princess Cruises
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Crown Princess
We just got off the Crown Princess, cruise from Southampton, UK to Ft.Lauderdale, FL. 9/21/19 to 10/8/19 This was our first Princess cruise but not our first cruise. By far. The first thing that worried us was the fact they did not have any hand sanitizer upon entering the ship. Every cruise has that. And of course by the end of the cruise most everyone was coughing, sneezing etc. Including me, I go Monday to the Doc, thanks Princess! Once we found the cabin we noticed it was dirty. It had been prepared, but soap scum left in shower, hair, dust, ring from coffee cup (we have pictures) so not deep cleaned. Went up to customer service, stood in wrong line for 45 minutes, because they do not have any signage and no staff to ask. Get in correct line, another 30 minutes, only to be told they do not have anywhere to move us. The GSR DID NOT ASK why we had a cabin issue, she just jumped in that she couldn't help. But suggested we come back once the ship leaves port, that maybe someone would miss the ship and we could have that cabin! (we would have been happy w/someone just cleaning ours!) Going back after leaving port, we got the same result, different GSR, they can't help! Again NO ONE ASK WHY! I ended up wiping down the counter to remove the hair and dust with my own sanitizer. Hair and scum was still in shower 16 days later when we left the ship! Whole ship needs to be dry docked, cleaned and updated. We've been on older ships but this one is so beat up, floor is coming up in areas(on deck 16, inside elevator for example) The chair tables (not sure they are called inside princess theater are fifthly. Went to several shows, sat in different areas, used tables to hold drinks and every table was dirty w/very old stains. Those stains that are sticky and dusty! Just everywhere you go you see food stains or something. Gross. This ship itself is not stable, even in the calmer waters we rocked way more than a normal ship. Something has to be wrong with those stabilizer. Does it have stabilizers? I understand we had to miss TWO ports because of weather, but both should have been forecasted ahead of time, and concisions should have been made. New ports or maybe staying longer at another port. An RC ship was on same path, they stayed any extra day to avoid what our captain tried to do, who was smarter?! Why did this captain even try to get into Portland, UK? Knowing Humberto was sitting over that part of the country and sea? Lastly, this Medallion class, I for one, was not happy about having my name and picture in full view of everyone on the ship. PRIVACY is a THING PRINCESS! You may want to rethink that before you are sued! Overall, I WILL NEVER TAKE a Princess cruise again, and will make sure I tell everyone I meet to avoid them. And will pass on to the CDC, that they need to inspect this ship.