Urban Evolution Property Management
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Some good employees, some terrible ones
It was extremely hard to get in touch with UE to navigate the details of signing a lease. It took 3 months and constant follow-up emails and emailing other agents to get anything done. Expect 2+ weeks before any response, and no phone calls possible. Initially, I had not been given an Arthur account, and had to email asking for it when I needed repairs within the first week of moving in. My original email asking for my Arthur account to be registered was responded to 2 weeks later (and 1 week after I had emailed another person and they had helped me), and the response was snarky and unprofessional. However, after that hassle, things have gone much more smoothly. Chloe Davies has been managing the building I am in, and she is much more efficient, responsive, and unproblematic relative to the other employees I have interacted with. She responds to messages quickly and knows how to solve problems.