My Cruises
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Updated Review - An absolute shambolic travel…
UPDATE : - Following a long & honest conversation with My Cruises I will upgrade the review. They were open to the feedback listed in the review, topics discussed and were able to give honest responses regarding the issues raised. Many of the issues were directly at the fault of the local providers and this is being followed up internally as ultimately this was the cause of most of the dissatisfaction. Hopefully future customers will benefit from improvements that may come as a result of the follow up but I am pleased that the concerns were not ignored. An absolute shambolic travel experience. Upgraded flights paid for 8 months ago to find out we are on standby, given seat allocation at the gate, and then not seated together. Obviously buying cheap seats with full price payments and pocketing the difference. Transfers not included in either Chile or Argentina - dangerous and very risky for many of the people we met on our cruise. A very very dated and at best 3 star hotel that had little care of their guests or their property and very lax security. Emails unanswered, inadequate explanations and very poor communication overall. No assistance with visas & having taken the money they really couldn't be bothered with offering a decent service. Quite simply, AVOID, the stress isn't worth it. For reference MYC-64640